Did you get a plan with AT&T? Profeco warns that the company may have misled you

The Federal Consumer Prosecutor’s Office (Profeco) suspended several AT&T telephone service centers in ten cities in the country for offering customers a different contract than the one registered with the authorities.

Through a statement, Profeco explained that this penalty is due to irregularities in postpaid contracts, that is, those signed by people who purchased a long-term phone plan.

The closed AT&T centers are located in Aguascalientes, Mexico City, Ciudad Juárez, Guadalajara, León, Morelia, Puebla, Querétaro, Tijuana and Veracruz, the Attorney General’s Office said.

Through visits to the commercial premises, it was detected that the document had an addition to the cover of the contract to include the consent of its clients regarding an annual charge for deferred equipment.

“The placement of the Suspension of Marketing seals of the mobile telecommunications service offered in the postpaid scheme was taken after Profeco made telecommunications verification visits in customer service centers of the AT&T provider, whose purpose was to verify the contract with which it is marketed in the postpaid mode, ”the statement said.


The agency urged consumers who have contracted a phone plan with AT&T to review the contract that was given to them at the time of purchasing the service.

If the document includes an extra cover page for the consent of your clients regarding an annual charge for deferred equipment, you must proceed to file a complaint with Profeco.

Suppliers are obliged to respect the terms and conditions of the services they offer as they are registered with Profeco; If this does not happen, you can file your complaint on the electronic conciliation platform at http://concilianet.profeco.gob.mx/ .

Or, in one of the 38 Consumer Defense Offices. In addition, questions, complaints or comments can be sent to the email [email protected]

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